Last Updated: January 2025
1. Introduction
Home Horizon Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. We are located at 3005 W 6th Hwy, Delta, Utah, 84624, and can be reached at (435) 864-5008 or info@homehorizonhub.com.
We comply with applicable data protection laws, including the Utah Consumer Privacy Act (UCPA) and other relevant federal and state privacy regulations. By using our services or website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Booking Form: Full name, phone number, email address, service needed, preferred date, estimated budget, and project details
- Contact Form: Name, email address, phone number, subject, and message content
- Newsletter Subscription: Email address only
- Phone Inquiries: Information shared during phone conversations, which may be noted in our customer records
- In-Person Consultations: Property details, project requirements, and any other information shared during site visits
2.2 Information We Collect Automatically
When you visit our website, we automatically collect certain technical information:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device information, including device type and screen resolution
- Interaction data, such as clicks, scrolls, and form abandonment
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Insurance companies when processing claims related to your project
- Local government authorities when obtaining permits
- Material suppliers and subcontractors involved in your project
- Reference checks you authorize us to perform
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide home renovation services you have requested, including preparing estimates, scheduling work, and completing projects
- Communication: To respond to your inquiries, provide project updates, and send service-related notifications
- Scheduling: To coordinate appointments, site visits, and project timelines
- Billing: To process payments, issue invoices, and maintain financial records
- Marketing: To send newsletters, promotional offers, and information about new services (only with your consent)
- Customer Support: To provide ongoing support and address any concerns during or after your project
- Legal Compliance: To comply with legal obligations, obtain permits, and maintain required records
- Website Improvement: To analyze usage patterns and improve our website functionality and user experience
- Security: To protect against fraud, unauthorized access, and other malicious activities
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you provide information voluntarily through our forms
- Contract Performance: When processing is necessary to fulfill our contractual obligations to you
- Legal Obligation: When we are required by law to collect or retain certain information
- Legitimate Interests: For business operations, security, and improvement of services
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
5.1 Service Providers
- Subcontractors and specialists involved in your project
- Material suppliers for order processing and delivery
- Payment processors for transaction handling
- Web hosting and email service providers
- Accounting and bookkeeping professionals
5.2 Legal Authorities
- Local building departments for permit applications
- Insurance companies for claims processing
- Law enforcement agencies when required by law
- Courts or regulatory bodies in response to legal requests
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to display relevant advertisements (if applicable)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access controls
- Regular security audits and updates
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
- Secure disposal of physical and digital records
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Active Client Records: 7 years after project completion (for warranty and liability purposes)
- Inquiry Records: 2 years from initial contact if no project resulted
- Newsletter Subscriptions: Until you unsubscribe
- Website Analytics: 26 months
- Financial Records: 7 years as required by tax law
9. Your Privacy Rights
Under applicable privacy laws, including the Utah Consumer Privacy Act, you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correct: Request correction of inaccurate or incomplete information
- Right to Delete: Request deletion of your personal information (subject to legal retention requirements)
- Right to Opt-Out: Opt out of the sale or sharing of your personal information for marketing purposes
- Right to Data Portability: Receive your information in a portable, machine-readable format
- Right to Withdraw Consent: Withdraw consent for processing at any time
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 45 days.
10. Children's Privacy
Our services are intended for adult homeowners and property owners. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately, and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through our links.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification to newsletter subscribers for major changes
We encourage you to review this policy regularly to stay informed about how we protect your information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.